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Thread: Kingston SSDNow V Series 64 GB Rebate Scam

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    Default Kingston SSDNow V Series 64 GB Rebate Scam

    Long story short I'm here because NewEgg claimed Pureoverclock gave the Kingston SSDNow V Series 64 GB a great value award. Not a single NewEgg user has posted a review where he actually received the substantial rebate, and a few including myself have posted that their rebate was denied in spite of following every draconian step perfectly. I have backup copies of all my forms and receipts and I am certain. Kingston claimed that the receipt did not fall within the rebate offer date range. My photocopies show the date range and the receipt date and it is well within the required range. Furthermore, they still offer the rebate to this day and keep changing the date range. There is no number to call to talk to someone about it, only to receive an automated message. The rebate denial arrived long after any opportunity to return the drive, of course.

    It's still an okay drive for the money, but I'd rather spend just a few dollars more to get a much faster drive from Crucial, for example. I was going to ask Pureoverclock to rescind their "great value" reward due to the scam, but it seems like it was made a while back when prices were different and there might not have even been a rebate, I don't know.

    Please excuse me if this has been discussed before but I did search these forums and found nothing on the matter. I suppose if you get anything out of this, it is don't bother filling out Kingston rebate forms as it is an overcomplicated process that will waste a large amount of your time, much more than other rebate offers even, and don't look at the price after rebate because you'll never get it.
    Last edited by ericgrau; 15-09-2010 at 17:26.

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    Quote Originally Posted by ericgrau View Post
    NewEgg claimed Pureoverclock gave the Kingston SSDNow V Series 64 GB a great value award.
    Kingston, honor your damn rebate! Don't bring bad press to Pureoverclock.com.

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    Default

    Quote Originally Posted by ericgrau View Post
    Long story short I'm here because NewEgg claimed Pureoverclock gave the Kingston SSDNow V Series 64 GB a great value award. Not a single NewEgg user has posted a review where he actually received the substantial rebate, and a few including myself have posted that their rebate was denied in spite of following every draconian step perfectly. I have backup copies of all my forms and receipts and I am certain. Kingston claimed that the receipt did not fall within the rebate offer date range. My photocopies show the date range and the receipt date and it is well within the required range. Furthermore, they still offer the rebate to this day and keep changing the date range. There is no number to call to talk to someone about it, only to receive an automated message. The rebate denial arrived long after any opportunity to return the drive, of course.

    It's still an okay drive for the money, but I'd rather spend just a few dollars more to get a much faster drive from Crucial, for example. I was going to ask Pureoverclock to rescind their "great value" reward due to the scam, but it seems like it was made a while back when prices were different and there might not have even been a rebate, I don't know.

    Please excuse me if this has been discussed before but I did search these forums and found nothing on the matter. I suppose if you get anything out of this, it is don't bother filling out Kingston rebate forms as it is an overcomplicated process that will waste a large amount of your time, much more than other rebate offers even, and don't look at the price after rebate because you'll never get it.
    the thing is, the drive will have our "great value" recommendation because the drive Kingston provided for us proved to be a great value with the performance tests that were taken. with that said we did not have to interact with the Kingston Rebate department, but since that has nothing do with the actual drive performance it cannot be considered in the review. The best thing I can recommend is to contact Newwgg and explain your situation, and I think they might look into it if they get enough complaints.
    What?

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    Default

    Hi Eric, thanks for stopping by. I'd like to address a few of your comments:

    First, the Kingston drive was reviewed prior to the Crucial being released. As you know, new tech products are always released, going forward. Nobody has any clue as to what is coming or how these products will perform. The Kingston drive at the the time was a Great Value, that is fact. The new Crucial drive is probably an even better value overall, but that is now and then was then.

    Second, prices always fluctuate. We do not control those. NewEgg doesn't even control those. Manufacturers and suppliers tend to control those. So the price is the price, and any good consumer will always check prices. What was a great value at the time may not be many months later. Again, impossible to forecast.

    Lastly, we are not affiliated with Kingston, nor do we receive any sort of compensation for their sale of products or rebates. We are not involved with any manufacturer's rebate policy or financial recompense in any way, shape, or form. Oftentimes rebates are actually third party for payout, so that could also be part of the problem. Again, it's a process entirely independent of us. That being said, if you are having difficulty with the rebate process, I'd suggest contacting Kingston through the information published on their website, not through the rebate company process. You may have luck in that way. Or else contact Newegg as also suggested.

    I am personally not a fan of any sort of rebates, from any manufacturer. I prefer to have my savings now, not "possibly" in a few months. But good luck to you in your situation, hopefully you can get it resolved.

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    Added to Skyguy's comment, the "Great Value" award wasn't base on any rebates. It was base on MSRP vs features and its performance at the time of the review published.

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    Ya like I said upon reading the review I realized prices fluctuate. So this whole thing turned more into a warning to not trust Kingston rebates rather than my original goal. Rebates in general should carry little or no weight when you are comparing prices, just to be safe. After all that's how they make their money.

    I'm not a fan of rebates in general but I figured "Oh, ya people are probably complaining because rebates make their money by relying on people not carefully filling out the forms on time. I'll just be careful". But nope I still got nothing. There's that plus my old comp doesn't have SATA III for the Crucial drive, so it's not the biggest loss. I was more annoyed by the 7 step process that yielded nothing. Ya normally I might fill out a rebate just in case, but in this situation don't even bother.
    Last edited by ericgrau; 16-09-2010 at 17:19.

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    Eric, please keep us updated and let us know if you receive your rebate.

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    I contacted sales@kingston.com and the lady I corresponded with says my rebate is now approved. Good thing I kept photocopies of all my rebate stuff to scan for her. I don't know if there's a better e-mail address to use but that's all I could find on the Kingston website. Before sending scans I tried faxing but their fax number was busy.

    For those wishing to redeem rebates in the future:
    1. Consider the price of the item without the rebate when making price comparisons. Even if you're on top of things it is still some work to get the rebate and your time isn't worthless. And the way rebates make money is from all the people who fail to fill it out or get denied.
    2. Submit the rebate promptly. In my opinion as soon as you receive the product so that you don't discard anything you need and so you don't miss the deadline.
    3. You'll get your receipt in an e-mail. Print only the e-mail that says "receipt". Save this e-mail.
    4. The UPC is the barcode on the box. The first four numbers may have a large space between them so don't let that confuse you. Cut it out with the cardboard, don't peel.
    5. Make copies of everything in case something goes wrong (it can!). Scans are best for e-mailing. Make sure the scans are legible yet will .zip into a reasonable file size for an e-mail attachment.

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    I'm glad you got it worked out.

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    Try to send the link to Kingston support. Most companies do not like the negative press. I most certainly will not buy a Kingston product due to your information even without a rebate and even if you recieve yours. If us guys stick together, things like this will not happen as much. If you get no results, simply forget the rebate and never do business with them but try to see what result you get..
    Last edited by Drdeath; 22-09-2010 at 00:17.

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    We must have posted at the same time....

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    Rebate recently arrived... slow process.

    I don't believe in automatically dismissing a company/person that screws up because everyone has at least one problem. Rather it is one big negative factor in making a decision. I will quite openly tell people to never trust a Kingston rebate and all else being equal I'd select another company over them. But I'd also recommend that everyone be skeptical about rebates in general and read reviews rather than buying from "anybody but that company that screwed someone one time". Again, that's darn near everyone making that criteria about as good as none at all, which doesn't benefit the good companies nor users looking for a good company. Heck, poor criteria is worse than none at all because it can be used as a substitute for making a well thought out decision.

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