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Thread: A little warranty story

  1. #1
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    Default A little warranty story

    Hi All!

    I haven't wirtten here for a while as a lot things were happening in life..... But now i have a story for you i'd like to share.

    I bought a Samsung laptop about 3 month ago. After about a month it started to do weird stuff, so i've done quick diagnostics and it came out that RAM is effed. I didnt want to fix it myself as it still was under warranty so i rang samsung. They told me it will take up to 28 days to fix it....

    After 28 days elapsed i ring them and give out that they didnt keep the time frame and I want new laptop back instead. They agreed but under one condidtion, that old laptop will be sent back to them . Since this latop was in their repair centre , lady from the call centre said that she will contact them and arrange to have this laptop sent directly to samsung. This procedure would take another up to 28 days.

    After about a week from my call to them , they ring me that i will recieve new laptop next Wednesday( which was Wednesday gone). And so i did. My old lappy had I3, 4gb RAM , 500gb hdd. New one was i5 sandy bridge, 8gb RAM, 750 hdd nad blu ray drive. So i was happy bunny. Better specs were compensation for time i was waiting. Now the fun part starts:

    Yesterday I'm sitting in the living room and i can see that a delivery guy stops by my house. My Lady starts to tease me that he is bringing another laptop. And Lo! Behold! guy brings back my old broken laptop.... Since in Samsungs records that broken laptop should be decomissioned so i have opened it up and removed half of ram and it works perfectly! Now I have to working laptops. HOW BAD???


    BTW Helllo to all crew here at PURE OC!

    " There are some things Man should not know, for rest is Google"
    " Never argue with an idiot, he'll drag you to his level and beat you with experience"




  2. #2
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    Default

    This is the problem with companies. It is called dumbass employees. Hey, a win win literally for you.

  3. #3
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    good ending story, at first I thought you get screw. After all there is Xmas in July

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    I haev to say, I've seen some lucky stories, but this one is simply amazing. I could imagine they would have simply run diagnostics on the broken one, fix it, and send it to you. But not that they would give you an upgraded laptop and also don't care about the old one. That's kind of bad of Samsung, lol. But, you're a happy camper now, so it's all good!

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    I would be honest and send one back!



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    Quote Originally Posted by Drdeath View Post
    I would be honest and send one back!


    Is your nose growing?

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    Quote Originally Posted by vinman View Post
    Is your nose growing?
    I was kidding hense the laugh

  8. #8
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    Default Re: A little warranty story

    lol at dr death's post - I would have to be mad to do so, they wont get poor from "losing" one laptop.

    So now a week has passed since old laptop was delivered and no one rang from samsung, so IMO it looks as it is a keeper w00t w00t!

    " There are some things Man should not know, for rest is Google"
    " Never argue with an idiot, he'll drag you to his level and beat you with experience"




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    Default Re: A little warranty story

    Damn, you're one lucky guy !.. ..i thought your story was going be sad, and ending with you having lost your item or something. But i guess you got extremely !..Wow. you might even win the August Giveaway out here if you're that lucky .. Good Luck .. Enjoy your laptops AHAH

  10. #10
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    Default Re: A little warranty story

    Welcome back glad see you had some good luck, I just hope its over so my chance of winning in the contest goes up LOL.

  11. #11
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    Default Re: A little warranty story

    Quote Originally Posted by smduff View Post
    Welcome back glad see you had some good luck, I just hope its over so my chance of winning in the contest goes up LOL.
    thanks duff, but i hope my luck will still stand strong as i have interview for new job next week. As for Giveaway I have entered of course but if i will win something i'll have to figure out how to ship it to me to Ireland

    " There are some things Man should not know, for rest is Google"
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