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Thread: Help with randomly freezing PC!

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    Default Help with randomly freezing PC!

    Hey all!

    First off, I apologize if I post this in the wrong section of the forum, but this place has a really nice atmosphere and I'd like to stick around!

    Anyways, a couple months ago, I was on my computer and a power outage occurred which caused the power to go out. After that incident, my computer kept restarting over and over until I had to manually restore it with a system restore, but that problem resolved itself after I wiped my computer clean and reinstalled Windows.

    After that though, I still keep getting random blue screens and freezing, causing me to restart my computer (more so freezing nowadays). Recently, while starting a match in League of Legends, it froze.

    Anyways, I scanned my hard drive for any errors, and it's fine. Same with the RAM. I just recently purchased a new video card, so that can't be the cause either.

    Going back to a blue screen in December, it said the error was from ntoskrnl.exe, which I have no idea what that is. One time, it said Clock_Watchdog_Timeout, which was weird. Also, when playing BF4 online, it causes a red screen to occur (haven't tested new video card on that though).

    Any thoughts? I appreciate whomever reads this.

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    Default Re: Help with randomly freezing PC!

    Sounds like to me you have a PSU unit that is on its way out. With the power outage it may have messed with the PSU unit. While it's working from time to time, once it detects a short, you may be getting the errors. I would replace the PSU unit and see if the problem still exist. If it goes away, then problem solved. If it still happens, then it can be the MB. At this time, its process of elimination.

    But I would first suspect the PSU unit before anything else.

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    Default Re: Help with randomly freezing PC!

    PSU probably, if not then main board. Check PC with diff PSU. Use a good surge protector in future.

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    Default Re: Help with randomly freezing PC!

    Thanks to you guys for the kind suggestions and words. Will definitely go out and grab a new PSU soon.

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    Default Re: Help with randomly freezing PC!

    Grab new PSU once you are sure it is the PSU not motherboard.
    Quote Originally Posted by jrat697 View Post
    Thanks to you guys for the kind suggestions and words. Will definitely go out and grab a new PSU soon.

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    Default Re: Help with randomly freezing PC!

    While everyone else is saying PSU....I'm going to be a maverick and suggest that you may have a CPU problem, or that the MB is causing a CPU error.......but that's only because MS specifically states that is the cause of the error you got and would cause random freezes - Bug Check 0x101: CLOCK_WATCHDOG_TIMEOUT (Windows Debuggers)

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    Default Re: Help with randomly freezing PC!

    Yup, a difficult one to diagnose.

    PSU is a good start. At worst you'll find it doesn't solve the problem, and you now have a good PSU for your next build, or knowledge that you have a good PSU!

    Check the seating on all your DIMMS, the main ATX Power connector and any Auxillary power connectors to the MB, make sure all your PCI-E Cards are seated and secure, and generally make sure all the heat sinks and fans are clean and working properly.

    If you can, remove any cards, USB devices, etc that you aren't using.

    After doing all of this, see if you can reproduce the bug by doing anything that you believe has caused it before.

    If it still occurs...

    Personally, I'd start with a good PSU, then if that doesn't solve the problem a replacement MB, and then finally a CPU.

    This truly is a tough one to diagnose. Random crashes are often drivers, but the errors you have seen indicate otherwise...I'm sincerely hoping it's the PSU, as both the other suggestions mean an expensive fix.

    Good Luck!!!

    Gu3

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    Default Re: Help with randomly freezing PC!

    Just went out and got a similar PSU. Will definitely come back to this thread if it doesn't work out. Thanks!~

  9. #9
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    Default Re: Help with randomly freezing PC!

    After a few days of it working perfectly, I finally got another bluescreen. This time, it was the Clock_Watchdog_Timeout once again. Any tips on the next frame of action? You said new mobo and then new cpu?

  10. #10
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    Default Re: Help with randomly freezing PC!

    Quote Originally Posted by jrat697 View Post
    After a few days of it working perfectly, I finally got another bluescreen. This time, it was the Clock_Watchdog_Timeout once again. Any tips on the next frame of action? You said new mobo and then new cpu?
    The CLOCK_WATCHDOG_TIMEOUT bug check has a value of 0x00000101. This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
     
    [TR]
    Important Info If You Have Received a STOP Code[/TR]
    [TR]
    [TD]
    If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
    For information about how to recover from this error, see Resolving Blue Screen errors in Windows.
    [/TD]
    [/TR]
    CLOCK_WATCHDOG_TIMEOUT Parameters

    The following parameters are displayed on the blue screen.
     
    [TR]
    ParameterDescription[/TR]
    [TR]
    [TD] 1
    [/TD]
    [TD] Clock interrupt time-out interval, in nominal clock ticks
    [/TD]
    [/TR]
    [TR]
    [TD] 2
    [/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD] 3
    [/TD]
    [TD] The address of the processor control block (PRC for the unresponsive processor
    [/TD]
    [/TR]
    [TR]
    [TD] 4
    [/TD]
    [TD] 0
    [/TD]
    [/TR]

    Cause

    The specified processor is not processing interrupts. Typically, this occurs when the processor is nonresponsive or is deadlocked.

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    Default Re: Help with randomly freezing PC!

    Maybe you do not need to consider a new CPU and mobo yet ! are you overclocking ? CPU or graphics card? try clearing the BIOS first and load optimized defaults. Check if you have the latest BIOS installed. Run a stress application like Prime95,or Intel Burn (IBT) max setting which is quicker to find faults. and watch the temps. From looking at your specs it looks like you may be using the AI Suite for your board, check that all the cores are stable, with good temps. That Asus AI Suite is pretty handy to get an idea of what can be done in the BIOS to performance tune (OC) the rig while inside of Windows, however the same Asus AI Suite has also been known to be the culprit to some of these problems : Clock_Watchdog_Timeout Error

    **** Like you may be seeing in the above post by George: " this occurs when the processor is nonresponsive or is deadlocked. "

    The above page link has additional reference to locate and read a Kernel memory dump file etc.

    After checking your BIOS and running at default stock clocks try playing your game etc. and disable the AI Suite at Boot and see how things go, before considering a new chip and board.

    You just might need a very,very small voltage bump on the CPU and/or ram for stablity.

    Edited remarks
    Last edited by rrplay; 18-01-2015 at 08:59.
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  12. #12
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    Default Re: Help with randomly freezing PC!

    Rrplay makes some very good points.

    It also occurs to me (very late in the game) that perhaps we should have had you check your CPU fan/heatsink. It's possible that it is not performing up to spec, and you're getting some poor cooling on the CPU, that is manifesting itself in these strange ways.

    It might (prior to replacing the MB/CPU) be worth simply pulling the cooling unit off the CPU, removing the old TIM, and putting new TIM in and putting the cooler back in.

    The MB is a big step and may necessitate replacing the CPUas well, so let's try a few more things first.

    Gu3

  13. #13
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    Default Re: Help with randomly freezing PC!

    Quote Originally Posted by Gu3 View Post
    Rrplay makes some very good points.

    It also occurs to me (very late in the game) that perhaps we should have had you check your CPU fan/heatsink. It's possible that it is not performing up to spec, and you're getting some poor cooling on the CPU, that is manifesting itself in these strange ways.

    It might (prior to replacing the MB/CPU) be worth simply pulling the cooling unit off the CPU, removing the old TIM, and putting new TIM in and putting the cooler back in.

    The MB is a big step and may necessitate replacing the CPUas well, so let's try a few more things first.

    Gu3
    Actaully there was 'JJ style' tip from a while back to reset the CPU on the Asus boards with only one stick of memory in the first slot. Then reboot and replace the memory sticks and config the BIOS as normal or something like that.
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