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Thread: Need help with a self restarting pc!

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    Default Need help with a self restarting pc!

    I was recommended to come here by Killjoyjim and was hoping maybe someone had some insight about what my PC is doing. The PC since a bit after i built it has randomly restarted (very randomly, can be within an hour or a day) and i have tried a few things so far but with no luck. So far i have ran prime95 and a few other stress tests for over 12+ hours and nothing happened, replaced the PSU with a much better and higher voltage unit, had my video card tested and it works fine and I have RMAd my motherboard just recently and they couldn't find anything wrong with it. So at this point i have no idea what could be the problem. I have been suggested that maybe the cpu is running hot but i never see it go past 40c plus i game but nothing that would put tons of stress on the system. The restarting happens during gaming sometimes but it seems to happen more often when I'm randomly doing something on it such as browsing the web or even letting it sit there while it updates. When i got the motherboard back after the RMA I reinstalled everything like I was receiving a new board just in case. When it comes to building gaming rigs I'm not that new but I'm also not vastly experienced so if you have any idea as to something i can do please explain it thoroughly so i can understand it step by step. Thank you in advance for whatever advice you give!


    Motherboard: Gigabyte Z77-DS3H
    PSU: Corsair TX850 850w TXM series
    Ram: 8GB DDR3 PC3-12800 PNY
    CPU: Intel i5 3570k (not overclocked)
    Graphics Card: PNY Nividia Geforce GT 640
    HDD: WD 500GB

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    Default Re: Need help with a self restarting pc!

    WELCOME TO PUREOC..

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    Default Re: Need help with a self restarting pc!

    Quote Originally Posted by Senerade View Post
    I was recommended to come here by Killjoyjim and was hoping maybe someone had some insight about what my PC is doing. The PC since a bit after i built it has randomly restarted (very randomly, can be within an hour or a day) and i have tried a few things so far but with no luck. So far i have ran prime95 and a few other stress tests for over 12+ hours and nothing happened, replaced the PSU with a much better and higher voltage unit, had my video card tested and it works fine and I have RMAd my motherboard just recently and they couldn't find anything wrong with it. So at this point i have no idea what could be the problem. I have been suggested that maybe the cpu is running hot but i never see it go past 40c plus i game but nothing that would put tons of stress on the system. The restarting happens during gaming sometimes but it seems to happen more often when I'm randomly doing something on it such as browsing the web or even letting it sit there while it updates. When i got the motherboard back after the RMA I reinstalled everything like I was receiving a new board just in case. When it comes to building gaming rigs I'm not that new but I'm also not vastly experienced so if you have any idea as to something i can do please explain it thoroughly so i can understand it step by step. Thank you in advance for whatever advice you give!


    Motherboard: Gigabyte Z77-DS3H
    PSU: Corsair TX850 850w TXM series
    Ram: 8GB DDR3 PC3-12800 PNY
    CPU: Intel i5 3570k (not overclocked)
    Graphics Card: PNY Nividia Geforce GT 640
    HDD: WD 500GB
    I am sure we can get youre problume fixed.

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    Default Re: Need help with a self restarting pc!

    What OS? Have you looked at the Windows error logs to see if there is anything there? Does it blue screen, or does it act like you hit the reset button?

    If it is acting like you hit the reset.....you may well have a dirty/faulty reset or power button on the case.

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    Default Re: Need help with a self restarting pc!

    Quote Originally Posted by Senerade View Post
    I was recommended to come here by Killjoyjim and was hoping maybe someone had some insight about what my PC is doing. The PC since a bit after i built it has randomly restarted (very randomly, can be within an hour or a day) and i have tried a few things so far but with no luck. So far i have ran prime95 and a few other stress tests for over 12+ hours and nothing happened, replaced the PSU with a much better and higher voltage unit, had my video card tested and it works fine and I have RMAd my motherboard just recently and they couldn't find anything wrong with it. So at this point i have no idea what could be the problem. I have been suggested that maybe the cpu is running hot but i never see it go past 40c plus i game but nothing that would put tons of stress on the system. The restarting happens during gaming sometimes but it seems to happen more often when I'm randomly doing something on it such as browsing the web or even letting it sit there while it updates. When i got the motherboard back after the RMA I reinstalled everything like I was receiving a new board just in case. When it comes to building gaming rigs I'm not that new but I'm also not vastly experienced so if you have any idea as to something i can do please explain it thoroughly so i can understand it step by step. Thank you in advance for whatever advice you give!


    Motherboard: Gigabyte Z77-DS3H
    PSU: Corsair TX850 850w TXM series
    Ram: 8GB DDR3 PC3-12800 PNY
    CPU: Intel i5 3570k (not overclocked)
    Graphics Card: PNY Nividia Geforce GT 640
    HDD: WD 500GB

    Welcome to PureOC. Glad you came to us for insight.

    After reading this I am more inclined to believe it is more of a software related problem then hardware.

    What version of Windows are you running? Do you have all of the updates installed? Was this a clean Windows install when the system was built?

    Did you have a previous GPU installed before the GT 640? Like an AMD GPU and you didnt completely remove the AMD drivers? I ask this because the 2 points of restarting are tied to the GPU. Gaming and Web browsing. Are you using the newest GPU drivers?

    Are all of your drivers for other devices installed correctly and running the newest version drivers?

    Out of curiousty what cooling solution are you using on the CPU?
    "If you got it, Build it"

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  6. #6
    Gu3
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    Default Re: Need help with a self restarting pc!

    A few things spring to mind.

    Some quick questions/suggestions to make sure we're all under the same assumptions:

    I presume you are running Win7 or Win8.1. If so, I would start with the Chipset drivers for your MB, as well as the nVidia drivers for your Graphics card. Go to Gigabyte's site and dig into it for the appropriate drivers.

    It also never hurts to go into the BIOS and check to make sure everything is stock. Personally, I also turn off MB devices I don't use (Serial ports, odd things I don't use).

    Also, are you using the onboard Ethernet, or do you have an add-in NIC? Or an addin WiFi card?

    Do you have any other add-in boards (sound cards, etc)?

    Do you have all the Windows Updates?

    Finally, have you checked the Gigabyte forums for your MB to see if there is anyone else who has seen similar behavior?

    It is interesting that the problem seems to occur when you are doing updates network centric activities. Seems a bit strange for anything to cause such dramatic restarts that isn't in the categories you have already tested.

    It _could_ be a fundamental hardware incompatibility between that particular Video card and your MB, but that seems a bit unlikely.

    I'm sure others will have some better suggestions!

    Scott

  7. #7
    Gu3
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    Default Re: Need help with a self restarting pc!

    Oops, Sandy beat me to it!

    <sigh> What he said.

    Gu3

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    Default Re: Need help with a self restarting pc!

    Quote Originally Posted by Gu3 View Post
    Oops, Sandy beat me to it!

    <sigh> What he said.

    Gu3
    Nah You hit some points I didnt. A good combined effort to cover all basis.
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    Default Re: Need help with a self restarting pc!

    I have found a BIOS setting In my X99 board that can enable a constant reboot If the computer doesn't shut down correctly. Its probably a software Issue like Sandy said.

    "A lawyer with his briefcase can steal more than a hundred men with guns."

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    Default Re: Need help with a self restarting pc!

    I am running a clean install of windows 8.1, it's not fully updated yet since i got the motherboard back from gigabyte and haven't had the chance yet. No other graphics card has been installed and i am running on board ethernet. My nividia drivers are not all installed yet but it was happening when they were all installed before my RMA. No sound card as well as i just use a headset. I did have to update my bios to i believe Fa11 or something like that and was instructed by gigabyte tech support to do so because the motherboard was having problems getting past the splash screen and talking to the graphics card but has been fixed since then. All drivers i have installed so far are from the discs i received with the board and graphics card and the graphics card has a program that updates the drivers automatically for me when new ones are released.

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    Default Re: Need help with a self restarting pc!

    Latest bios and latest MB drivers should have caught everything by now on z77. The packaged disk drivers will be old by now so do this first


    I wonder.... Is doing updates a time when there is actually very little activity cpu wise ??

    I am tempted to say you should try disabling low power states in bios for a while. If the problem persists then this whole subject can be ruled out.
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    Default Re: Need help with a self restarting pc!

    Quote Originally Posted by grumpydaddy View Post
    Latest bios and latest MB drivers should have caught everything by now on z77. The packaged disk drivers will be old by now so do this first


    I wonder.... Is doing updates a time when there is actually very little activity cpu wise ??

    I am tempted to say you should try disabling low power states in bios for a while. If the problem persists then this whole subject can be ruled out.

    I thought similar things but it also happened when playing an online game so i thought maybe not but i haven't tried messing with most of the bios settings besides what gigabye has told me so far. I'll try disabling the low power states after i try to find new drivers for the board.

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    Default Re: Need help with a self restarting pc!

    Ok so i just installed the chipset and any other important driver updates. While setting up the windows updates it randomly restarted again before i could begin the updates :/

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    Default Re: Need help with a self restarting pc!

    Also not to leave out some of the questions anyone had asked i am using 4 120mm fans to cool the pc and sitting next to it makes me pretty cold XD. I haven't messed with too many settings in the bios like i said mainly because i'm not very experienced with doing so and have only done what gigabyte tech support told me to do so which wasn't much. Believe they told me to turn an option in peripherals to PEG instead of auto and that was it.

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    Default Re: Need help with a self restarting pc!

    follow the wiring from the start button on your computer to the motherboard and see If Its loose.

    "A lawyer with his briefcase can steal more than a hundred men with guns."

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      • Corsair H80 and Corsair H60, Both with dual high flow, low noise fans added.
      • Sound:
      • both onboard
      • Monitor:
      • ASUS 27&quot; &amp; Acer 28&quot; 4K screen
      • OS:
      • Win-7 64Bit on both
      • Misc:
      • Klipsch Speakers, Plextor DVD Burners on all systems. Third System: Z170 Stinger W/i5-6600K, 16GB DDR4-3000, GTX-980 ViewSonic 27&quot; Screen
    Thanks
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    Default Re: Need help with a self restarting pc!

    Keep trying to do all of the Windows updates. Do the latest driver from NVIDIA as well. See if this solves the issue.
    Take a picture (or three) of the inside of your PC. Post them here.

    This sometimes allows us to see things that you may not have mentioned.
    Having "eyes-on" will help out.

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