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Thread: Problems With Deepcool, I DO NOT RECOMMEND IT.

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    Default Problems With Deepcool, I DO NOT RECOMMEND IT.

    **I came to show you my recent problem with this water cooling, from the famous brand DEEPCOOL,** (Imgur: The most awesome images on the Internet) The model is the captain 360EX, About 7 months, I acquired this new water cooling, for its attractive design, and especially for its price. Since to be of 360MM has a good price. But did not know anything about its quality, since there are few reviews of this new version. the **(EX).** Over time, I always give proper maintenance to my computer, and in these last weeks when I went to change the thermal paste I noticed something, The copper plate is sulphating, At first I thought it was the thermal paste, but then note that the thermal paste does not reach those ends, as you can see in the photo, the sulfate comes from inside. I contacted them through facebook (Imgur: The most awesome images on the Internet) But, they tell me that their engineers could not confirm the cause of this phenomenon, they recommended me to continue using it, when it has problems of overheating for example, Talk back to them, that's what they tell me.

    But deny me, and I told them that this is not a normal problem, and that in such a short time that I have with the product I was going to pass this, Then I decided to send him an email,(Imgur: The most awesome images on the Internet) and they are so brazen that they respond that it is the thermal paste **(I use the ARTIC MX-4),** I was suggested, to use the thermal paste **Z9,** which is its brand, But explain to him that it is not any thermal paste, that the **SULFATO COMES FROM INSIDE.**

    For personal problems I no longer live in the United States, giving back that would be as costly as buying a new one. I'm a Pc Gamer, and things like these annoy me.

    **In WATER COOLING, I DO NOT RECOMMEND THE DEEPCOOL BRAND ABSOLUTELY TO ANYONE.**


  2. #2
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    Default Re: Problems With Deepcool, I DO NOT RECOMMEND IT.

    Quote Originally Posted by robertcasilla View Post
    **I came to show you my recent problem with this water cooling, from the famous brand DEEPCOOL,** (Imgur: The most awesome images on the Internet) The model is the captain 360EX, About 7 months, I acquired this new water cooling, for its attractive design, and especially for its price. Since to be of 360MM has a good price. But did not know anything about its quality, since there are few reviews of this new version. the **(EX).** Over time, I always give proper maintenance to my computer, and in these last weeks when I went to change the thermal paste I noticed something, The copper plate is sulphating, At first I thought it was the thermal paste, but then note that the thermal paste does not reach those ends, as you can see in the photo, the sulfate comes from inside. I contacted them through facebook (Imgur: The most awesome images on the Internet) But, they tell me that their engineers could not confirm the cause of this phenomenon, they recommended me to continue using it, when it has problems of overheating for example, Talk back to them, that's what they tell me.

    But deny me, and I told them that this is not a normal problem, and that in such a short time that I have with the product I was going to pass this, Then I decided to send him an email,(Imgur: The most awesome images on the Internet) and they are so brazen that they respond that it is the thermal paste **(I use the ARTIC MX-4),** I was suggested, to use the thermal paste **Z9,** which is its brand, But explain to him that it is not any thermal paste, that the **SULFATO COMES FROM INSIDE.**

    For personal problems I no longer live in the United States, giving back that would be as costly as buying a new one. I'm a Pc Gamer, and things like these annoy me.

    **In WATER COOLING, I DO NOT RECOMMEND THE DEEPCOOL BRAND ABSOLUTELY TO ANYONE.**

    I have seen this happen to copper pipes after they were subjected to heat when soldering them together, the copper starts to sulfate and turn green have you tried taking the block apart
    and clean up the corrosion? or is that not possible.

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    Default Re: Problems With Deepcool, I DO NOT RECOMMEND IT.

    i sincerely appreciate robertcasilla post.
    i'll defiantly steer way far away from any builds, or advice to anyone looking for parts.

    it's one thing to make a manufacturing mistake. then correct the problem.

    but to put a customer out and leave them hanging and harassed, with false accusation?
    nope.
    nopenopenopenpenope
    learning is good .....understanding is better .....pleas teach with wisdom............................................ ..............calemus

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    Default Re: Problems With Deepcool, I DO NOT RECOMMEND IT.

    Yeah bottom line being its a manufacturing issue that they should look into and correct!
    and in the meantime immediately send a replacement and thank him for letting them know

  5. The following user thanks vinman For this above post:

    calemus (03-07-2017)

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    Default Re: Problems With Deepcool, I DO NOT RECOMMEND IT.

    This process could occur in the humid air with the presence of carbon dioxide, because of this the cooper is covered with a layer of sulphate with blue-green color, which protects it from the oxidation. Probable cause could be a leaking (many users reported leaking of this model right out of the box), and evaporation of liquid in contact with hot CPU, liberating CO2. What surprises me more, is their response, blaming Thermal paste.

    Always look beyond the limits...

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    Default Re: Problems With Deepcool, I DO NOT RECOMMEND IT.

    Quote Originally Posted by Smiki007 View Post
    This process could occur in the humid air with the presence of carbon dioxide, because of this the cooper is covered with a layer of sulphate with blue-green color, which protects it from the oxidation. Probable cause could be a leaking (many users reported leaking of this model right out of the box), and evaporation of liquid in contact with hot CPU, liberating CO2. What surprises me more, is their response, blaming Thermal paste.
    I think you hit the nail on the head so to speak humidity and or a slow leak would cause this as well

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    Default Re: Problems With Deepcool, I DO NOT RECOMMEND IT.

    So are there any updates Robert?
    Did they eventually do the right thing?

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