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Thread: GPU Problem Help!

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    Default GPU Problem Help!

    This is the card i have SAPPHIRE 100352-3L Radeon HD 7950

    http://www.newegg.com/Product/Product.aspx?Item=N82E16814202026

    I bought two of them July 2013 and been good till yesterday, i use both of them and the one i connect to my monitor stop posting.
    I tried to restart the system many times and window 7 wouldn't start. there is power going to the card, fan and light is on but no pictures.
    I tried to change to different PCI slot and samething happen, nothing. Then, i changed out that one and connect only using my other one as only
    gpu in the system and pc starts and works fine.
    I want to know if the gpu is toast or is there any way that i test it out more before i start the warranty claim? How is Sapphire warranty claim?

    Any help is appreciated.
    Thank You

  2. #2
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    Default Re: GPU Problem Help!

    Good thing you have another card to use for troubleshooting. I honestly think the card is toasted. The troubleshoot you made was very straightforward, rig runs without it, doesn't with it.
    Did you inspect the PCB and see if there are burn marks? Where did you buy it? I'd suggest calling the source first.
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  3. The following user thanks najiro For this above post:

    Mgutierrez33 (02-01-2014)

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    Default Re: GPU Problem Help!

    card looks totally fine, no burn marks or anything. I bought it from newegg, since it from July i dont think they will do anything, only hope is sapphire warranty on it.

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    Default Re: GPU Problem Help!

    Sapphire should warranty the card. To me it sounds like the card just bricked on you. Sucks but given the troubleshooting you did there's not really much else that needs to be known like najiro said.

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    Default Re: GPU Problem Help!

    GPU Problem Help!-20140102_003645.jpgGPU Problem Help!-20140102_003653.jpgGPU Problem Help!-20140102_003706.jpgGPU Problem Help!-20140102_003716.jpg

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    Default Re: GPU Problem Help!

    Rma it!
    You don't know me and that's the way i like it!

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    Default Re: GPU Problem Help!

    Same thing just happened to me a few weeks ago. Had to RMA it. Just go Sapphire site and submit an rma claim. You have to go check for replies yourself as they do not get sent to your email.
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    Default Re: GPU Problem Help!

    Ok thanks guys, i will sumit a claim for it. Is it the support ticket i need to do? casue i dont see a rma claim ticket.

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    Default Re: GPU Problem Help!

    Quote Originally Posted by Yes!Asian! View Post
    Ok thanks guys, i will sumit a claim for it. Is it the support ticket i need to do? casue i dont see a rma claim ticket.

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    Default Re: GPU Problem Help!


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    Default Re: GPU Problem Help!

    Update!
    I went to my friends house and tried the card on his pc, card posted and i ran it on furmark. 1st furmark lasted 7mins, second one lasted for 1:30mins, then pc went to sleep and i woke it up and card froze.
    Now it is in my pc running crossfire with same card, running fine, both of them. Now onto the test, ran cgminer, and twice, pc froze every time miner start.

    What do you guys think? Still bad card? or bad drivers? or bios?

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    Default Re: GPU Problem Help!

    If it has issues, it a bad card IMHO. Are you okay having problems like that? Better send it for RMA before it gets worse. You have another 7950 right? so your rig can still run fine until it comes back.
    Sounds like a complicated problem too. I'm thinking voltage regulation problems. The card stops working when you apply heavy load? Did you flash the bios of the card or is it using stock bios? If ever you did, these things should start happening after the flash. If it's not, I don't think its a bios problem. Most likely a hardware component problem. Did some video card bios flashing before but that was a nvidia card and it ran flawlessly without any issues so I can't really say this is a bios thing.
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    Default Re: GPU Problem Help!

    It's a dual BIOS card. There is a switch next to the crossfire connection that says 1 or 2 on the PCB. they should both be on the ~same~ 1 or 2 setting.
    Try setting the suspect card to the other setting (if it's on 1, set it on 2) and the good card to the same number setting too. Test it out and see if it's good like that.
    Dual BIOS switch changes the card between stock and ~slightly~ factory OC'd BIOS.

    Note that the upper card in a Crossfire or SLI setup always encounters more heat that the bottom card does. (Heat = more wear and tear on the card)
    So it's a good Idea to swap their positions every now and then

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    Default Re: GPU Problem Help!

    Thank you for helping. changing bios on card doesnt do anything, still freeze on load, i will try again to load the broken card only to see if its hold later. Will update more after test

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    Default Re: GPU Problem Help!

    It is the cards. Same issues I had. . 1 of mine is black screen no video ever but fans spinning. The other shows video but goes black as I am running a bench or trying to play any game. Heck it goes to black screen if I try to run a video for too long. It is the cards. Do the RMA. save yourself the headache. tried mine in 3 different systems same results.
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    Default Re: GPU Problem Help!

    Lets try something else.

    Load a program that can monitor gpu temps like Gpu-z. set it to log temps. then put the card under load.

    I am curious to see if the tim has failed like it did on one of mine.

    I was able to resolve the issue by replacing the tim and now that card will not only run under load but overclock again too ....and load temps are 6 degrees lower than another card with the stock tim.

    WARNING: the issue could be not just with gpu temp but vrm or memory temp.
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    Last Post: 10-10-2007, 11:56

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