Some users are reporting a wave of hacked and stolen accounts. It appears that a hacker or hackers are managing to log in to Origin accounts and then change the e-mail address and passwords associated with them, which of course locks out the original owners.
Stolen accounts are, sadly, nothing unusual in the modern online world; however, the security processes—or lack thereof—on Origin accounts are making it difficult for customers to get their accounts back. To verify accounts, EA customer service asks users to verify their dates of birth. However, the hackers are apparently changing the birthdates stored in a profile when they take over an account, thus preventing users from regaining access. Unlike other services such as Steam or Google, Origin currently has no secondary authorization process or two-step verification available.