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Thread: HD 5770 problem

  1. #1
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    Default HD 5770 problem

    Hi Don,

    Stan suggested I leave you a message here with my problem.

    I won the Sapphire HD5770 in the Ultimate Hardware Giveaway and first off I would like to thank you and Sapphire for donating the prizes. I have a problem with the 5770 where when I use it on a Asus P8Z68 Deluxe board the Bios screens are screwed up. Half of the graphics do not display correctly. If I run memtest on the board everything looks good as it is just text.

    Since this was a prize in the Giveaway I'm not sure if there is a warrantee with the board.

    Thanks for your help.

    Bob

  2. #2
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    Default Re: HD 5770 problem

    I'm sure there would be Bob, I would register it then send a RMA in online and see what happens.

  3. #3
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    Default Re: HD 5770 problem

    I agree there should be a warranty, as Steve suggested, register the card with Sapphire first, if Don has not replied to your post by Thursday, let me know.

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    Default Re: HD 5770 problem

    I tried to register it but the serial number comes up as invalid. The box had only the card and the driver disc inside, no serial number listed on the box as the web site says there should be. The web site also says the serial number should start with "A" but this one starts with "Q". Guess I'll wait to hear from Don.

  5. #5
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    Default Re: HD 5770 problem

    Culd have been a previous RMA card they sent for contest???????? I am sure they will replace.

  6. #6
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    Default Re: HD 5770 problem

    no sticker on the back of the card?

  7. #7
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    Default Re: HD 5770 problem

    Yes there is a sticker but it starts with a Q...

  8. #8
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    Default Re: HD 5770 problem

    did you try it to see if it would work?

  9. #9
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    Default Re: HD 5770 problem

    Quote Originally Posted by Bob2701 View Post
    I tried to register it but the serial number comes up as invalid. The box had only the card and the driver disc inside, no serial number listed on the box as the web site says there should be. The web site also says the serial number should start with "A" but this one starts with "Q". Guess I'll wait to hear from Don.
    Steve, yes I did try it and that is how I found that graphics cards start with "A". They show an example and when I checked another Sapphire card I had registered it started with "A". The sticker on this card starts with a "Q" and there is nothing on the box at all and there should be.

  10. #10
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    Default Re: HD 5770 problem

    I'll email Don now and ask him to answer your post.

  11. #11
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    Default Re: HD 5770 problem

    Thanks Stan.

  12. #12
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    Default Re: HD 5770 problem

    Bob, email sent, Don should answer your post within the next 24-48 hours.

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    Default Re: HD 5770 problem

    Sorry to hear about your problem, I hope everything goes well in end for you ! good luck!
    -Zank

  14. #14
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    Default Re: HD 5770 problem

    Great, thanks.

    Quote Originally Posted by Doctor_Death View Post
    Bob, email sent, Don should answer your post within the next 24-48 hours.

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    Default Re: HD 5770 problem

    Sorry to hear about the issue Bob!

    I'm sure they will sort it out for you. Keep us posted.

  16. #16
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    Default Re: HD 5770 problem

    Any update on this issue Bob?

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